Our customer service is currently receiving a particularly large number of requests, which means that response times may be slightly slower than normal. Our teams do everything in their power to respond to requests as quickly as possible, so thank you in advance for your patience and understanding. If you need a quick reply to your question we suggest you to call us.
DELIVERY LOCATIONS AND TIMES
Our aim is to deliver your order as quickly as possible. For information on the countries we deliver to, delivery time, cost and partners, please look at the table below:
|Shipping method||Expected delivery time||Shipping costs|
|Standard [UPS]||4 - 5 working days||€ 5.95|
|UPS Express||1 - 2 working days||€ 14.95|
Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.
TRACK YOUR ORDER
You will receive a shipping confirmation e-mail the moment your order will leave our warehouse. This e-mail contains a link to the track&trace information of your parcel, provided by the carrier in charge of your shipment. If for any reason the provided link does not work, you can just copy the tracking number included in your shipping confirmation e-mail and copy it on the carrier's website www.ups.com.
SHIPPING TO MULTIPLE LOCATIONS
We are currently not offering the option to ship to multiple addresses. If you would like to ship the same order to multiple addresses, we advise you to place an order for each address.
Every order that we send from our warehouse is carefully inspected.
In case you receive a damaged parcel, we kindly ask you to contact our customer service team.
Before accepting your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment.
It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:
- If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.
- If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.
When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.
We will do our best to refund your purchase amount as soon as we receive your returned order.
If you notice any damage after having accepted your delivery, you can return your parcel using the enclosed supplier return stickers. For more information about returns click here.